Refund policy

Last updated: November 10, 2026

This Refund Policy applies to digital products sold by Plugd1812, including instant-download holiday printables, planners, ebooks, and spreadsheets, in English and Spanish.

When we offer a refund or replacement

Because our products are delivered instantly as downloadable files, we offer a refund or a replacement only if a file is defective, will not open, or is not as described.

If that happens, please email us at charlie1775@yahoo.com within 14 days of your purchase. Include your order number and a short description of the problem. We will first try to send you a corrected file. If we cannot fix the issue, we will issue a refund.

When we do not offer a refund

We do not offer refunds for a change of mind once a file has been downloaded.

Duplicate purchases

If you are charged more than once for the same product, we will refund the duplicate purchase.

How refunds are issued

Approved refunds are returned to the original payment method used at checkout.

Questions

If you have a question about this policy or need help with an order, email us at charlie1775@yahoo.com.